get in touch

hi. real inbox, real humans, no chatbots.

email: support@treathours.com
response time: usually within 24 hours, monday–friday. weekends are slower.

what to email us about

  • where your order is
  • starting a return or exchange
  • defective product (please include a photo)
  • collab or press requests
  • complaints, compliments, anything in between — all welcome

before you email

  • have your order number ready (it’s in your confirmation email, starts with #)
  • one email per issue is faster than three — promise we’ll see the first one
  • check your spam folder before you assume we ignored you

social