Refund policy
last updated: may 2026
we want you to actually love them. if you don’t, we make it easy.
return window
30 days from delivery. that’s plenty of time to try them, sleep in them a few times, and decide.
what qualifies
- unused or gently tried (we get it, you had to test them — we’re not weird about it)
- in the original packaging if possible
- proof of purchase (order number works)
we can’t accept returns on items damaged from heavy use, machine washing (don’t put them in the dryer), or items lost in returns shipping if you don’t use tracking.
how to start a return
email support@treathours.com with your order number. we’ll send return instructions within 24 hours, monday–friday.
who pays for return shipping
- if the item is defective or we sent the wrong thing: we pay
- if you just changed your mind: you pay (usually around $4–6 via USPS)
when you get your money back
once we receive the return at our warehouse, refunds process to your original payment method within 5–7 business days. you’ll get an email when it’s done.
exchanges
want a different color or pack size? easier to return + reorder than to do a swap. faster too.
damaged on arrival
if it shows up busted, send a photo within 7 days of delivery and we’ll send a replacement, no return needed.
questions? support@treathours.com